Shipping

Domestic Shipping 

Free local delivery in Austin, TX within 10 miles of zip code 78703.

EXCLUSIONS:  Items that ship directly from our brand partners are not eligible for our standard shipping promotions. These items will be clearly noted in the product description.

Transit times are provided by the carrier and vary with package destination. Please note: transit days are an estimate only, and may vary depending on the carrier's volume during peak seasons.    

Please note we are not responsible for lost or stolen packages.  If you have not received your package, we suggest contacting the carrier with your tracking information. 

Once the carrier confirms delivery, we are not responsible for the order.

Order Processing

Our current processing time for orders is 1-3 business days of the order being placed.  Orders are shipped via USPS or UPS and typically arrive within 3-7 business days from when they are scanned. 

All orders are shipped from Austin, TX during normal business hours Monday - Friday, excluding holidays.  You will receive an email notification with tracking information once your package is on the way. 

About Partner-Shipped Products

Some items in your order may ship directly from our trusted brand partners. These partners have been carefully chosen to ensure you receive the same high quality and thoughtful experience you expect from Neon Dream.

Because of this, your order may arrive in multiple packages, each coming separately but with just as much care.

We appreciate your understanding and thank you for supporting our small business and the wonderful brands we collaborate with.

*Modifications and cancellations to your order cannot be made after your order is processed.  Please email us at hello@shopneondream.com, and we'll do our best to accommodate you.