Shipping

Domestic Shipping 

We offer free local delivery in Austin, TX (within 10 miles of zip code 78703) for items we carry in-house. Items shipping directly from our brand partners are not eligible for local delivery.

About Partner-Shipped Products

Some items in your order may ship directly from our trusted brand partners. These partners have been carefully chosen to ensure you receive the same high quality and thoughtful experience you expect from Neon Dream.

Because of this, your order may arrive in multiple packages, each coming separately but with just as much care.

We appreciate your understanding and thank you for supporting our small business and the wonderful brands we collaborate with.

Transit Times

Transit times are provided by the carrier and vary by destination. Please note: delivery days are estimates only and may be delayed during peak seasons.

Neon Dream is not responsible for lost or stolen packages. If you have not received your package, please contact the carrier directly with your tracking information. Once a carrier confirms delivery, we are unable to replace the order.

Order Processing

Our current processing time for orders is 1-3 business days of the order being placed.  Orders are shipped via USPS or UPS and typically arrive within 3-7 business days from when they are scanned by the carrier. 

All orders are shipped from Austin, TX during normal business hours Monday - Friday, excluding holidays.  You will receive an email notification with tracking information once your package is on the way. 

*Modifications and cancellations to your order cannot be made after your order is processed.  Please email us at hello@shopneondream.com, and we'll do our best to accommodate you.